Hi Oisin,
I call to R3 from portal and the backend version system is:
<remove image>
From screenshot required information is: SAPKB74012
No the problem only occur when is calling from portal, from into R3 is working fine.
We had tested from explorer, firefox and chrome and the problem is the same.and the Java version is updated.
Now the problem only occur for some users for other users the donwload document is working fine, and all user have the same browser version and java version.
Thanks and best regards
Mónica González
Remove image as it has potential minor security risk Message was edited by: Oisin ONidh ITS SCN Moderator