Hello Sobha,
Can you outline the issue in more detail.
What Intermec device are you using? What Browser?
See the following WIKI and note re ~ITSMOBILEDEVICEINCLUDE
https://wiki.scn.sap.com/wiki/display/HOME/Service+Parameter+and+Settings
https://service.sap.com/sap/support/notes/1031074
also
Including Device Specifications with ITSmobile - SAP ITS in SAP NetWeaver Application Server - SAP Library at: http://help.sap.com/saphelp_nwes72/helpdata/en/46/6c3ff041496a58e10000000a11466f/frameset.htm
Regards,
Oisin